The following is a complete and unedited listing of comments recently logged by agents after using our on-line support system:
| 5/30/2007 | CHRIS IS ALWAYS SO HELPFUL --- YOU CAN'T ASK FOR SOMEONE MORE PATIENT |
| 5/30/2007 | Excellent - very helpful |
| 5/22/2007 | Brian was very helpful Everything was perfect! |
| 5/21/2007 | EXCELLENT EXCELLENT!! |
| 5/18/2007 | Very pleasant in trying to solve the problem |
| 5/16/2007 | Very Helpful Always a good experience whenever we have to use the interactive. |
| 5/16/2007 | CHRIS IS THE MAN!!!!! HE ALWAYS TAKES CARE OF OUR AGENCY!! I DON'T GET THE OPPORTUNITY TO SPEAK WITH HIM VERY OFTEN BECAUSE I HAVE NO PROBLEMS WITH SPECIAL AGENT!! . THERE IS NO NEED FOR IMPROVEMENT. SPECIAL AGENT IS THE BEST!! |
| 5/16/2007 | Chris was extremely helpful Chris made me feel comfortable that if I have another problem I will have no hesitation to call him again. |
| 5/15/2007 | Jen was patient and helpful I liked that Jen was patient and knowledgeable. Thanks! |
| 5/14/2007 | JEN IS A GREAT ADDITION TO THE SPECIAL AGENT FAMILY |
| 5/10/2007 | EXCELLENT -FAST PERFECT |
| 5/8/2007 | Thank you Chris! |
| 5/8/2007 | Chris was very helpful, as always. |
| 4/27/2007 | Chris was extremely helpful and send a lot of time with me explaining my problem with the unposted transactions. My overall experience was excellent and helpful. |
| 4/24/2007 | Chris Baker is great!! He always gives a hand when asked and ususally goes above and beyond!! as usual. GREAT! |
| 4/20/2007 | Thanks Jen Quit and successful! |
| 4/20/2007 | ALWAYS INSTANT CALL BACKS. VERY EASY |
| 4/19/2007 | Experience is always positive. You always find our screw-ups and solve our problems. Thanks!!! |
| 4/12/2007 | Always a pleassure!!!! Thanks, as always for bailing us out! |
| 4/12/2007 | As always, Chris is wonderfgul to work with. Fantastic. Our system is all set. |
| 4/11/2007 | jen was helpful as usual always helpful |
| 4/5/2007 | she was great!!!! |
| 4/5/2007 | excellent!!!! excellent!!! |
| 4/4/2007 | Chris was great, available, helpful and patient. |
| 4/4/2007 | excellent just a few mins. to tune up!! |
| 4/3/2007 | Thnaks Chris, there is no way I would have been able to complete that. |
| 4/3/2007 | ALWAYS GREAT! VERY HELPFUL WITH DIRECTIONS. THANKS! |
| 4/3/2007 | CHris is always very helpful great as always |
| 4/2/2007 | Thank you for the great service |
| 3/30/2007 | 100% SATISFACTION AS USUAL! |
| 3/29/2007 | Very informative & pleasant ! This particular call into Special Agent was fast easy & accomplished good results. Jen who was my support rep. - did her job well |
| 3/28/2007 | jen was the best everything was fine,shes very nice and helpful took care of what was needed |
| 3/28/2007 | The experience was very helpfull and it very assuring to know that I can call and get help when needed. |
| 3/27/2007 | Good job! Great! |
| 3/27/2007 | We received a quick phone call back and the problem was solved in 3 minutes. Very good |
| 3/26/2007 | Jenn was very polite and got me help right away |
| 3/23/2007 | Excellent. |
| 3/23/2007 | Chris was very helpful |
| 3/20/2007 | thanks a million! have a nice day |
| 3/20/2007 | VERY HELPFUL AND PATIENT |
| 3/19/2007 | very good /bob barnat |
| 3/19/2007 | YOUR THE BEST - JIM |
| 3/15/2007 | I was called back promptly. Brian was very quick and efficient in resolving my problem of merging wrong customers. Thank you Brian for your help Diane Gogol |
| 3/15/2007 | Chris is always efficient and knowledgeable when it comes to fixing problems |
| 3/15/2007 | Excellent work. Problem solved in no time |
| 3/14/2007 | As usual, excellent and quick service along with a friendly atmosphere. Thank you Larry Quaglia |
| 3/14/2007 | What a great and fast way to do things |
| 3/13/2007 | Thanks Chris! |
| 3/13/2007 | CHRIS IS WONDERFUL AND ALWAYS TAKES CARE OF US!! I HAVE NEVER HAD A BAD EXPERIENCE WITH SPECIAL AGENT!! |
| 3/12/2007 | Great job - handled a bunch of questions as well as the initial one! wonderful and quickly resolved. |
| 3/12/2007 | EVERYONE IS SO PATIENT AND SO HELPFUL. WE ALL APPRECIATE YOUR HELP. |
| 3/9/2007 | Thanks Chris |
| 3/9/2007 | As always, very helpful and pleasant to deal with. They always make it quick and easy!! |
| 3/9/2007 | Very courteous and helpful. |
| 3/9/2007 | Great job Chris - Thanks for your help. |
| 3/8/2007 | Whenever needed, everyone is very helpful. LQ |
| 3/8/2007 | Everything was very good. No stress. |
| 3/7/2007 | Thank you, again. |
| 3/7/2007 | Thanks for your help trying to figure out the download issues. Excellent |
| 2/27/2007 | CHRIS YOU'RE THE MAN! |
| 2/26/2007 | MR. CHRISTOPHER BAKER: Very Helpful, able to fix problem! very kind, and proffesional |
| 2/26/2007 | very profressional!!! |
| 2/23/2007 | Thanks Jen for your quick respose! Mary Loughlin |
| 2/20/2007 | great as always |
| 2/13/2007 | thanks again! |
| 2/9/2007 | My call was returned quickly and the problem was solved just as quickly. Excellent as usual. |
| 2/9/2007 | Always very helpful which makes the process less stressful for us. Thank you Ann Parent |
| 2/7/2007 | As usual Chris was right on the button. Quick response and fast completion of task. |
| 2/7/2007 | CHRIS IS OUTSTANDING, THANK YOU FOR MAKING EVERYTHING GO SMOOTH. SUE SMOOTH AND EASY THANK YOU!! |
| 2/6/2007 | THE AGENT WAS VERY HELPFUL AND MADE EVERY ATTEMPT TO RESOLVE THE ISSUE, EVEN WHEN IT SEEMED AS IF HE COULD FIGURE OUT THE PROBLEM. HE REMAIMED VERY PATIENCE EXCELLENT |
| 2/6/2007 | Jenn was very helpful, she was able to fix my problem very quickly. excellent as always! |
| 2/6/2007 | ALWAYS EXCELLENT!! SMOOTH AND EASY. |
| 2/6/2007 | chris you are the bomb, as always many thanks kathy |
| 2/2/2007 | ALWAYS GOOD VERY GOOD |
| 2/1/2007 | Jen was very pleasant and very helpful! |
| 2/1/2007 | As usual, Chris was very helpful. |
| 1/31/2007 | thank you for walking me though the envelope printing issue & for fixing my memo template issue. quick & resolved....thank you. |
| 1/26/2007 | Awesome as ususal, thanks Chris |
| 1/24/2007 | Thanks, Chris. Works great. |
| 1/24/2007 | Fantastic!!! |
| 1/18/2007 | Chris is the best!! |
| 1/18/2007 | Great and pleasant as always |
| 1/18/2007 | Very helpful!! Thanks Chris Great |
| 1/16/2007 | Excellent service, as always Excellent! |
| 1/16/2007 | Quick, easy and helpful Making different computres w/in the network more private |
| 1/16/2007 | very helpful the online assist program is very helpful, having the professional (at Special Agent) find and correct the problem is great. Tina |
| 1/10/2007 | Thanks for helping without making me feel like a computer dunce. Excellent |
| 1/9/2007 | 100% satisfaction as usual |
| 1/8/2007 | It was very good! Chris, thank you for all of your help! |
| 1/8/2007 | OH, you know how we feel....thanks a bunch! |
| 1/5/2007 | Awesome, as usual! |
| 1/5/2007 | As always Chris was very helpful and corrected the problem. |
| 1/5/2007 | I'M PLEASED WITH THE HELP I RECEIVED. VERY WELL! I LIKED TO EASE WITH WHICH THE SITUATION WAS RESOLVED AND HANDLED, LOVE THE INTERACTIVE SYSTEM HELP. |
| 1/3/2007 | It's always OUR PLEASURE! Thanks. Fran & Laurie! and HAPPY NEW YEAR TO ALL OF YOU!!!! |
| 1/2/2007 | chris is always super |