"I thought changing agency management systems would be a big adjustment, but it was not. We hit the ground running and that was it. We really enjoy having Special Agent at our agency." "Special Agent has made my life so much easier. The difference in ease of use from my prior system is dramatic." "For twenty years I paid a lot of money to support my old system. Now I have Special Agent and it does everything I need at a fraction of the cost." "They've perfected the handling of Mass Auto. It's easy to get around the system and the price is wonderful. We can't believe we existed so long without Special Agent." "Saving money and time is very important to our agency. For us, Special Agent does that and much more. It is absolutely the most cost effective and easiest agency management system I've seen or used in my 33 years in the insurance business. It can do anything we need it to do - it is fast and efficient... If you try it, you'll buy it... I did!" "I've had Special Agent for five years. the download has made life so much simpler. I've doubled my volume without having to add staff." "The commercial auto download has saved a considerable amount of time - it's very accurate. The system is very user-friendly." "Special Agent does everything we want it to do. It's easy to use and definitely cost-effective." "I can't say enough about Special Agent - it's so easy to use. The download is quick and easy. The system is so user friendly."

The following is a complete and unedited listing of comments recently logged by agents after using our on-line support system:

5/30/2007	CHRIS IS ALWAYS SO HELPFUL --- YOU CAN'T ASK FOR SOMEONE MORE PATIENT
5/30/2007	Excellent - very helpful
5/22/2007	Brian was very helpful Everything was perfect!
5/21/2007	EXCELLENT EXCELLENT!!
5/18/2007	Very pleasant in trying to solve the problem
5/16/2007	Very Helpful Always a good experience whenever we have to use the interactive.
5/16/2007	CHRIS IS THE MAN!!!!! HE ALWAYS TAKES CARE OF OUR AGENCY!! I DON'T GET THE OPPORTUNITY TO SPEAK WITH HIM VERY OFTEN BECAUSE I HAVE NO PROBLEMS WITH SPECIAL AGENT!! . THERE IS NO NEED FOR IMPROVEMENT. SPECIAL AGENT IS THE BEST!!
5/16/2007	Chris was extremely helpful Chris made me feel comfortable that if I have another problem I will have no hesitation to call him again.
5/15/2007	Jen was patient and helpful I liked that Jen was patient and knowledgeable. Thanks!
5/14/2007	JEN IS A GREAT ADDITION TO THE SPECIAL AGENT FAMILY
5/10/2007	EXCELLENT -FAST PERFECT
5/8/2007	Thank you Chris!
5/8/2007	Chris was very helpful, as always.
4/27/2007	Chris was extremely helpful and send a lot of time with me explaining my problem with the unposted transactions. My overall experience was excellent and helpful.
4/24/2007	Chris Baker is great!! He always gives a hand when asked and ususally goes above and beyond!! as usual. GREAT!
4/20/2007	Thanks Jen Quit and successful!
4/20/2007	ALWAYS INSTANT CALL BACKS. VERY EASY
4/19/2007	Experience is always positive. You always find our screw-ups and solve our problems. Thanks!!!
4/12/2007	Always a pleassure!!!! Thanks, as always for bailing us out!
4/12/2007	As always, Chris is wonderfgul to work with. Fantastic. Our system is all set.
4/11/2007	jen was helpful as usual always helpful
4/5/2007	she was great!!!!
4/5/2007	excellent!!!! excellent!!!
4/4/2007	Chris was great, available, helpful and patient.
4/4/2007	excellent just a few mins. to tune up!!
4/3/2007	Thnaks Chris, there is no way I would have been able to complete that.
4/3/2007	ALWAYS GREAT! VERY HELPFUL WITH DIRECTIONS. THANKS!
4/3/2007	CHris is always very helpful great as always
4/2/2007	Thank you for the great service
3/30/2007	100% SATISFACTION AS USUAL!
3/29/2007	Very informative & pleasant ! This particular call into Special Agent was fast easy & accomplished good results. Jen who was my support rep. - did her job well
3/28/2007	jen was the best everything was fine,shes very nice and helpful took care of what was needed
3/28/2007	The experience was very helpfull and it very assuring to know that I can call and get help when needed.
3/27/2007	Good job! Great!
3/27/2007	We received a quick phone call back and the problem was solved in 3 minutes. Very good
3/26/2007	Jenn was very polite and got me help right away
3/23/2007	Excellent.
3/23/2007	Chris was very helpful
3/20/2007	thanks a million! have a nice day
3/20/2007	VERY HELPFUL AND PATIENT
3/19/2007	very good /bob barnat
3/19/2007	YOUR THE BEST - JIM
3/15/2007	I was called back promptly. Brian was very quick and efficient in resolving my problem of merging wrong customers. Thank you Brian for your help Diane Gogol
3/15/2007	Chris is always efficient and knowledgeable when it comes to fixing problems
3/15/2007	Excellent work. Problem solved in no time
3/14/2007	As usual, excellent and quick service along with a friendly atmosphere. Thank you Larry Quaglia
3/14/2007	What a great and fast way to do things
3/13/2007	Thanks Chris!
3/13/2007	CHRIS IS WONDERFUL AND ALWAYS TAKES CARE OF US!! I HAVE NEVER HAD A BAD EXPERIENCE WITH SPECIAL AGENT!!
3/12/2007	Great job - handled a bunch of questions as well as the initial one! wonderful and quickly resolved.
3/12/2007	EVERYONE IS SO PATIENT AND SO HELPFUL. WE ALL APPRECIATE YOUR HELP.
3/9/2007	Thanks Chris
3/9/2007	As always, very helpful and pleasant to deal with. They always make it quick and easy!!
3/9/2007	Very courteous and helpful.
3/9/2007	Great job Chris - Thanks for your help.
3/8/2007	Whenever needed, everyone is very helpful. LQ
3/8/2007	Everything was very good. No stress.
3/7/2007	Thank you, again.
3/7/2007	Thanks for your help trying to figure out the download issues. Excellent
2/27/2007	CHRIS YOU'RE THE MAN!
2/26/2007	MR. CHRISTOPHER BAKER: Very Helpful, able to fix problem! very kind, and proffesional
2/26/2007	very profressional!!!
2/23/2007	Thanks Jen for your quick respose! Mary Loughlin
2/20/2007	great as always
2/13/2007	thanks again!
2/9/2007	My call was returned quickly and the problem was solved just as quickly. Excellent as usual.
2/9/2007	Always very helpful which makes the process less stressful for us. Thank you Ann Parent
2/7/2007	As usual Chris was right on the button. Quick response and fast completion of task.
2/7/2007	CHRIS IS OUTSTANDING, THANK YOU FOR MAKING EVERYTHING GO SMOOTH. SUE SMOOTH AND EASY THANK YOU!!
2/6/2007	THE AGENT WAS VERY HELPFUL AND MADE EVERY ATTEMPT TO RESOLVE THE ISSUE, EVEN WHEN IT SEEMED AS IF HE COULD FIGURE OUT THE PROBLEM. HE REMAIMED VERY PATIENCE EXCELLENT
2/6/2007	Jenn was very helpful, she was able to fix my problem very quickly. excellent as always!
2/6/2007	ALWAYS EXCELLENT!! SMOOTH AND EASY.
2/6/2007	chris you are the bomb, as always many thanks kathy
2/2/2007	ALWAYS GOOD VERY GOOD
2/1/2007	Jen was very pleasant and very helpful!
2/1/2007	As usual, Chris was very helpful.
1/31/2007	thank you for walking me though the envelope printing issue & for fixing my memo template issue. quick & resolved....thank you.
1/26/2007	Awesome as ususal, thanks Chris
1/24/2007	Thanks, Chris. Works great.
1/24/2007	Fantastic!!!
1/18/2007	Chris is the best!!
1/18/2007	Great and pleasant as always
1/18/2007	Very helpful!! Thanks Chris Great
1/16/2007	Excellent service, as always Excellent!
1/16/2007	Quick, easy and helpful Making different computres w/in the network more private
1/16/2007	very helpful the online assist program is very helpful, having the professional (at Special Agent) find and correct the problem is great. Tina
1/10/2007	Thanks for helping without making me feel like a computer dunce. Excellent
1/9/2007	100% satisfaction as usual
1/8/2007	It was very good! Chris, thank you for all of your help!
1/8/2007	OH, you know how we feel....thanks a bunch!
1/5/2007	Awesome, as usual!
1/5/2007	As always Chris was very helpful and corrected the problem.
1/5/2007	I'M PLEASED WITH THE HELP I RECEIVED. VERY WELL! I LIKED TO EASE WITH WHICH THE SITUATION WAS RESOLVED AND HANDLED, LOVE THE INTERACTIVE SYSTEM HELP.
1/3/2007	It's always OUR PLEASURE! Thanks. Fran & Laurie! and HAPPY NEW YEAR TO ALL OF YOU!!!!
1/2/2007	chris is always super