"We've been in business over 50 years and getting Special Agent is the best thing we've ever done." "I thought changing agency management systems would be a big adjustment, but it was not. We hit the ground running and that was it. We really enjoy having Special Agent at our agency." "Special Agent has made my life so much easier. The difference in ease of use from my prior system is dramatic." "For twenty years I paid a lot of money to support my old system. Now I have Special Agent and it does everything I need at a fraction of the cost." "I've had Special Agent for five years. the download has made life so much simpler. I've doubled my volume without having to add staff." "The commercial auto download has saved a considerable amount of time - it's very accurate. The system is very user-friendly." "Special Agent does everything we want it to do. It's easy to use and definitely cost-effective." "I can't say enough about Special Agent - it's so easy to use. The download is quick and easy. The system is so user friendly."

The following is an unedited listing of comments recently logged by agents after using our on-line support system:

5/30/2007	CHRIS IS ALWAYS SO HELPFUL --- YOU CAN'T ASK FOR SOMEONE MORE PATIENT
5/30/2007	Excellent - very helpful
5/22/2007	Brian was very helpful Everything was perfect!
5/21/2007	EXCELLENT EXCELLENT!!
5/18/2007	Very pleasant in trying to solve the problem
5/16/2007	Very Helpful Always a good experience whenever we have to use the interactive.
5/16/2007	CHRIS IS THE MAN!!!!! HE ALWAYS TAKES CARE OF OUR AGENCY!! I DON'T GET THE OPPORTUNITY TO SPEAK WITH HIM VERY OFTEN BECAUSE I HAVE NO PROBLEMS WITH SPECIAL AGENT!! . THERE IS NO NEED FOR IMPROVEMENT. SPECIAL AGENT IS THE BEST!!
5/16/2007	Chris was extremely helpful Chris made me feel comfortable that if I have another problem I will have no hesitation to call him again.
5/15/2007	Jen was patient and helpful I liked that Jen was patient and knowledgeable. Thanks!
5/14/2007	JEN IS A GREAT ADDITION TO THE SPECIAL AGENT FAMILY
5/10/2007	EXCELLENT -FAST PERFECT
5/8/2007	Thank you Chris!
5/8/2007	Chris was very helpful, as always.
4/27/2007	Chris was extremely helpful and send a lot of time with me explaining my problem with the unposted transactions. My overall experience was excellent and helpful.
4/24/2007	Chris Baker is great!! He always gives a hand when asked and ususally goes above and beyond!! as usual. GREAT!
4/20/2007	Thanks Jen Quit and successful!
4/20/2007	ALWAYS INSTANT CALL BACKS. VERY EASY
4/19/2007	Experience is always positive. You always find our screw-ups and solve our problems. Thanks!!!
4/12/2007	Always a pleassure!!!! Thanks, as always for bailing us out!
4/12/2007	As always, Chris is wonderfgul to work with. Fantastic. Our system is all set.
4/11/2007	jen was helpful as usual always helpful
4/5/2007	she was great!!!!
4/5/2007	excellent!!!! excellent!!!
4/4/2007	Chris was great, available, helpful and patient.
4/4/2007	excellent just a few mins. to tune up!!
4/3/2007	Thnaks Chris, there is no way I would have been able to complete that.
4/3/2007	ALWAYS GREAT! VERY HELPFUL WITH DIRECTIONS. THANKS!
4/3/2007	CHris is always very helpful great as always
4/2/2007	Thank you for the great service
3/30/2007	100% SATISFACTION AS USUAL!
3/29/2007	Very informative & pleasant ! This particular call into Special Agent was fast easy & accomplished good results. Jen who was my support rep. - did her job well
3/28/2007	jen was the best everything was fine,shes very nice and helpful took care of what was needed
3/28/2007	The experience was very helpfull and it very assuring to know that I can call and get help when needed.
3/27/2007	Good job! Great!
3/27/2007	We received a quick phone call back and the problem was solved in 3 minutes. Very good
3/26/2007	Jenn was very polite and got me help right away
3/23/2007	Excellent.
3/23/2007	Chris was very helpful
3/20/2007	thanks a million! have a nice day
3/20/2007	VERY HELPFUL AND PATIENT
3/19/2007	very good /bob barnat
3/19/2007	YOUR THE BEST - JIM
3/15/2007	I was called back promptly. Brian was very quick and efficient in resolving my problem of merging wrong customers. Thank you Brian for your help Diane Gogol
3/15/2007	Chris is always efficient and knowledgeable when it comes to fixing problems
3/15/2007	Excellent work. Problem solved in no time
3/14/2007	As usual, excellent and quick service along with a friendly atmosphere. Thank you Larry Quaglia
3/14/2007	What a great and fast way to do things
3/13/2007	Thanks Chris!
3/13/2007	CHRIS IS WONDERFUL AND ALWAYS TAKES CARE OF US!! I HAVE NEVER HAD A BAD EXPERIENCE WITH SPECIAL AGENT!!
3/12/2007	Great job - handled a bunch of questions as well as the initial one! wonderful and quickly resolved.
3/12/2007	EVERYONE IS SO PATIENT AND SO HELPFUL. WE ALL APPRECIATE YOUR HELP.
3/9/2007	Thanks Chris
3/9/2007	As always, very helpful and pleasant to deal with. They always make it quick and easy!!
3/9/2007	Very courteous and helpful.
3/9/2007	Great job Chris - Thanks for your help.
3/8/2007	Whenever needed, everyone is very helpful. LQ
3/8/2007	Everything was very good. No stress.
3/7/2007	Thank you, again.
3/7/2007	Thanks for your help trying to figure out the download issues. Excellent
2/27/2007	CHRIS YOU'RE THE MAN!
2/26/2007	MR. CHRISTOPHER BAKER: Very Helpful, able to fix problem! very kind, and proffesional
2/26/2007	very profressional!!!
2/23/2007	Thanks Jen for your quick respose! Mary Loughlin
2/20/2007	great as always
2/13/2007	thanks again!
2/9/2007	My call was returned quickly and the problem was solved just as quickly. Excellent as usual.
2/9/2007	Always very helpful which makes the process less stressful for us. Thank you Ann Parent
2/7/2007	As usual Chris was right on the button. Quick response and fast completion of task.
2/7/2007	CHRIS IS OUTSTANDING, THANK YOU FOR MAKING EVERYTHING GO SMOOTH. SUE SMOOTH AND EASY THANK YOU!!
2/6/2007	THE AGENT WAS VERY HELPFUL AND MADE EVERY ATTEMPT TO RESOLVE THE ISSUE, EVEN WHEN IT SEEMED AS IF HE COULD FIGURE OUT THE PROBLEM. HE REMAIMED VERY PATIENCE EXCELLENT
2/6/2007	Jenn was very helpful, she was able to fix my problem very quickly. excellent as always!
2/6/2007	ALWAYS EXCELLENT!! SMOOTH AND EASY.
2/6/2007	chris you are the bomb, as always many thanks kathy
2/2/2007	ALWAYS GOOD VERY GOOD
2/1/2007	Jen was very pleasant and very helpful!
2/1/2007	As usual, Chris was very helpful.
1/31/2007	thank you for walking me though the envelope printing issue & for fixing my memo template issue. quick & resolved....thank you.
1/26/2007	Awesome as ususal, thanks Chris
1/24/2007	Thanks, Chris. Works great.
1/24/2007	Fantastic!!!
1/18/2007	Chris is the best!!
1/18/2007	Great and pleasant as always
1/18/2007	Very helpful!! Thanks Chris Great
1/16/2007	Excellent service, as always Excellent!
1/16/2007	Quick, easy and helpful Making different computres w/in the network more private
1/16/2007	very helpful the online assist program is very helpful, having the professional (at Special Agent) find and correct the problem is great. Tina
1/10/2007	Thanks for helping without making me feel like a computer dunce. Excellent
1/9/2007	100% satisfaction as usual
1/8/2007	It was very good! Chris, thank you for all of your help!
1/8/2007	OH, you know how we feel....thanks a bunch!
1/5/2007	Awesome, as usual!
1/5/2007	As always Chris was very helpful and corrected the problem.
1/5/2007	I'M PLEASED WITH THE HELP I RECEIVED. VERY WELL! I LIKED TO EASE WITH WHICH THE SITUATION WAS RESOLVED AND HANDLED, LOVE THE INTERACTIVE SYSTEM HELP.
1/3/2007	It's always OUR PLEASURE! Thanks. Fran & Laurie! and HAPPY NEW YEAR TO ALL OF YOU!!!!
1/2/2007	chris is always super
12/29/2006	Jen - Thanks, as always - We're gettin' there!!!!! Thanks to you guys! Fran & Laurie Lovely Agcy
12/28/2006	Brian was very helpful in getting my new version of Special Agent installed on my network Very positive
12/21/2006	U R The best, Chris - thanks for your help MERRY MERRY Fran and Laurie
12/21/2006	Jen is great, very nice.
12/21/2006	Calls are always returned quickly and problems are solved. thanks
12/20/2006	VERY HELPFUL QUICK & EASY
12/20/2006	Brian was very, very helpful. all seemed great to me, very easy to do.
12/19/2006	as always - GREAT
12/19/2006	Representative was very helpful with correcting my problem.
12/18/2006	Very helpfull and friendly great
12/15/2006	So glad we have you Chris!!!!!
12/15/2006	Chris was helpful as always! always good
12/14/2006	Chris was very helpful with our problem and trying to get our computer up and running. Chris is always a pleasure to deal with and very helpful.
12/5/2006	Helpful as always.
11/27/2006	Has always been nothing but helpful. Thanks!
11/22/2006	Quick and easy! No improvements
11/17/2006	very helpful
11/17/2006	The update was quick and painless and we are glad to have more options
11/17/2006	chris, thanks for the help !!!
11/17/2006	chris is awesome
11/15/2006	Chris was a wonderful help!!!! Thank you Donna Cocchi Wayne C. Jenkins Insurance Agency Great!!!!!
11/15/2006	Chris was excellent, as usual. Brian should get a raise...he's so smart! Great!!
11/14/2006	As always, Chris was a big help... Thanks!
11/14/2006	great job chris!
11/13/2006	Always a positive experience with Chris. Special Agent always gets back to us quickly, and always solves our problems. Special Agent is the best!!!
11/13/2006	Chris is great. I think I gave him a kind of challenge in regards to the new Special Agent download.
11/13/2006	Chris was very helpful.
11/10/2006	All set as usual Prompt and courteous as always Thank You
11/10/2006	The experience was extremely helpful for the 3.1.19 update. A lot of new tips and the convenience of linking to the billing at CIC and MPIUA. Thank you Diane Gogol
11/9/2006	Chris was friendly and efficient as always Great-can't think of any way to improve
11/9/2006	Very easy to follow instructions!
11/9/2006	Bad CD...BAAADDDD! (joking)
11/9/2006	As always....excellent help!
11/8/2006	The problems were solved quickly and professionally. Thank you. Mary Excellent !
11/7/2006	Fantastic as usual. Services are always delightful and efficient. Simply maintain the same course of success.
11/7/2006	Awesome as always See Above
11/7/2006	HE'S THE BEST AS ALLWAYS
11/6/2006	The Remote Installation is the best! I love not having to do anything or be on the phone while it's installing so I can still get paperwork done even though Special Agent is down.
11/6/2006	Love the new updates....
11/2/2006	very good , very helpful real good , i can't see any changes
11/2/2006	very efficient no problems
11/2/2006	Chris is Great!!!! LOVE THIS PROCESS
10/31/2006	excellent
10/31/2006	Chris....exellect as always!!! Thanks for the help with setup of the new version.
10/30/2006	It is always a pleasure to speak to Chris. He is GREAT!!!
10/30/2006	HORRIBLE EXPERIENCE - CHRIS IS A HORRIBLE PERSON ACCORDING TO BARRY MILLER - THANX FOR YOUR HELP - I'LL GO OVER STUFF WITH BILL BURKE ABOUT THE FOLLOW UPS THANKS AGAIN DAVE
10/30/2006	Great Very rsponsive to needs
10/27/2006	Chris is always so helpful great
10/26/2006	thanks Chris great job-i like how easy it was to install!
10/25/2006	Thanks
10/24/2006	great , as usual.
10/24/2006	He's da man!
10/24/2006	Nice as usual but need name ! I'm still confused with system , can not teach an old dog new tricks !
10/24/2006	the new updated version is great!!!
10/23/2006	Chris is the best!
10/23/2006	Always a pleasure Always great
10/23/2006	He's great as usual!!!!!!! No problems as usual!!!!!!!!!!
10/20/2006	As always - Chris did an excellant job and the update was completed without any problems. Excellant - update process was extremely easy and quick.
10/20/2006	I have always been very pleased with the prompt service and pleasant personalities. Installation was a breaze and I hope we can fix the network situtuation. Thank-you Chris for your support. Linda Ford
10/19/2006	Very helpful.
10/19/2006	Thanks for all your help
10/18/2006	New feature! Woo hoo!
10/18/2006	Chris was GREAT!
10/18/2006	You guys have been wonderful ..always a pleasure
10/17/2006	Chris is always so wonderful and helpful !!! Great class - good food and thanks for all the door prizes !! You Rock ! EXCELLENT as always
10/16/2006	thank you chris....
10/16/2006	Friendly, easy to understand, very patient. need not improve anything, everything went smoothly.
10/16/2006	thanks chris. quick, friendly & got us up and running again.....thank you.
10/13/2006	great job as always! JACK
10/13/2006	always kind and very helpful excellent!!!!!!!
10/13/2006	very helpful. awesome
10/13/2006	quick and efficient as always. Thank you
10/12/2006	as always, Chris was very helpful! Great
10/12/2006	Chris is great as always
10/12/2006	Chris was great as usual. Very easy to update Special Agent.
10/12/2006	very nice has to be he is the owner ! sorry I'm still confused over with using S.A. It's to teach a old dog new tricks.
10/12/2006	Thanks Chris
10/2/2006	Chris is always very helpful and thoroughly explains everything. It's always a pleasure dealing with Special Agent Staff
10/11/2006	Everyone we have dealt with has been very helpful. Special Agent has tried to make this computer stuff much easier on the businessowner.
10/11/2006	MY HELP DID NOT GET ME A FLEECE CAN I GET ONE STEVE LRG. PS I WILL PICK IT UP
10/11/2006	Jen was very helpful and corrected the problem right away!
10/10/2006	Chris is fantastic very helpful
10/10/2006	very professional & knows this business excelent
10/10/2006	Chris is ALWAYS a pleasure to work with!!
10/10/2006	Thank you Chris. the service at Special Agent is the best of my venders.
10/6/2006	Chris was very helpful! Thanks again! I liked how Chris was very patient with me when installing the software. Overall Special Agent has been working out great for our agency. I was just telling the owners in the office today how the seminar went on Tuesd
10/6/2006	Chris, Everything seems to be running smoothly & at normal speed, even that problem machine so I promise no more unauthorized validation. Thanks, John
10/6/2006	THE BEST SERVICE, AS ALWAYS
10/6/2006	Chris, Always a pleasure!
10/5/2006	As usual Chris is very helpful and knowledgeable Setting up the new version was very easy with Chris's help. Thanks
10/5/2006	Chris Baker solved another problem! KNOLEGEABLE, PLEASANT, AND FAST!
10/5/2006	tHE EXPERIENCE AS ALWAYS WAS VERY POSITIVE. I hate to ask, but could someone give me a call, a couple of the machines did not update when re-booted
10/5/2006	Chris, thanks for fixing our problem so quickly! I am very excited to begin using the updated Special Agent. Leslie @ Davis, Clark & Latham The overall experience was good. Although we had some trouble installing the updates, it was resolved very quickly.
10/5/2006	Chris is very informative and helpful. Special Agent is fantastic!!
10/5/2006	super, thank you
2-24-06	Enjoy working with C Baker. Thank you.
2-24-06	Outstanding support, not condescending, always calls back in a timely fashion Excellent!
2-22-06	Paul did a great job!! SA is always helpful in assisting us.
2-21-06	excellent servive
2-17-06	Great Job Thanks Always pleasant!!!!!!!!!!!
2-15-06	Chris is ALWAYS very helpful - and corrects things quickly!
2-15-06	Great. The initial setup from the CD was easy to understand and follow. Chris was great with finishing up the setup and getting back to us as soon as he was done so we could start our day. Thanks. We have never had a problem with the Special Agent program, and the staff has always been helpful.
2-13-06	Great job Chris! Always prompt and knowledgeable!!Thanks!
2-10-06	Wonderful as usual
2-10-06	Very helpful as usual
2-9-06	Great help as always! Thanks for dealing with my last minute situation.
2-9-06	THANKS AGAIN!!!!!!!!
2-8-06	Quick response time again - thanks!
2-8-06	Paul was very helpful and promptly helped me. Thanks Excellent
2-8-06	Very helpful - quick call back after leaving a voicemail.
2-7-06	Chris was helpful, it seems that the printer paramaters are not compatable with SA. Helpful, hopefully the programers can get to the bottom of this and correct the printing problem.
2-6-06	estimated time to update was accurate easy to connect to Special Agent easy to complete the transaction on my end all in all very painle
2-3-06	Chris Baker is always pleasant and helpful with any little thing I have a question about. Great. I really like this program
2-2-06	awesome as always Great
2-2-06	Excellent, as usual
2-1-06	Great as usual.
1-30-06	CHRIS BAKER IS SUCH A WIZ AND ALWAYS SO HELPFUL.
1-27-06	Paul was awesome as is everyone there Great!!!
1-26-06	Chris was very helpful as always and was able to fix my problem within seconds! Wonderful
1-26-06	as always great great
1-25-06	thank you for your help, looking forward to the update
1-25-06	Great!!!
1-24-06	Chris got the job done quickly and accurately. Great job, Chris!
1-23-06	Excellent
1-20-06	THANKS SO MUCH!!
1-20-06	Very helpful
1-19-06	Paul Bremmer has helped me to better understand Special Agent. Very pleasant & personable
1-19-06	Chris, as always, is wonderful to work with! There is nothing to improve on!
1-16-06	Please leave comments regarding your representative here Please let us know what you liked about your experience, and what we should improve
1-13-06	Chris was most helpful & informative
1-13-06	Great help as always.
1-12-06	Paul was patient and helpful once again. Everything clear and easy to understand
1-12-06	I am always equally impressed by Special Agent representatives performance and your management system. Paul and Chris, you're both remarkable. Keep up the great work!
1-12-06	Paul was prompt in responding to our request for assistance, very helpful sand solved our problem. Excellent!
1-12-06	Paul, thanks again for the follow up support session Perfect!
1-11-06	YOU ARE THE BEST! VERY HELPFUL!
1-11-06	Chris was very helpful. It was quick and easy to get my questions answered. Thank you.
1-10-06	Always very kind and helpful!! Speedy response to my message when I called and helped me fix the problem in less than 10 minutes. Great system!!!
1-9-06	Paul is alway most helpful- shares tips that help need to add other policies that can be imported. dwelling fire - commercial other tips to make processing easier.
1-9-06	Very helpful. Good
1-6-06	Chris is very professional yet extremely personal at the same time. Makes the technical end easy to take.
1-6-06	Super as always!!!
1-5-06	Chris Baker is very helpful and contacts me right away to help me with any problems I may be having. I was finally able to use Special Agent alot more yesterday and I am really enjoying the program.
1-5-06	Paul was extremely helpful and patient with my request. Wonderful experience.
1-5-06	As always, helpful and informative. Always professional and excellent.
1-4-06	very satisfactory, thank you!
12-30-05	Chris was very helpful and pleasant to talk to. My experience was quick and painless.
12-29-05	Service is prompt and courteous
12-23-05	very pleasant - fixed problem quickly. Always easy working with tech support. See above - Also when we leave message, the call is returned in a timely manner.
12-23-05	Chris was very helpful as usual Chris had an answer and was able to help me.
12-22-05	Wonderful as always. Louise southmayd
12-21-05	CHRIS BAKER WAS EXTREMELY HELPFUL. PAUL MALONEY, DOLAN & MALONEY INS.
12-20-05	Thanks for not making me feel like a total incompetent. I appreciate going through the steps without having to decipher computer language. Good experience.
12-16-05	tERRIFIC!! CHRIS BAKER IS THE MAN!!
12-14-05	always pleasant and a great help
12-12-05	VERY PROFESSIONAL VERY GOOD
12-8-05	We love you!
12-7-05	A-OK!!@!
12-6-05	As always quick and helpful Problem Solved
12-5-05	Great. Quick and to the point and problem resolved immeditely
12-5-05	walked me through my issue and he was great!
12-2-05	I appreciate the quick respone by a tech. who knows the product well. Experience was very good - thanks again!
12-1-05	Paul the special agent representative was very helpful my question was answered promptly and I was showed step by step on what i needed to know.
11-30-05	Paul was super-thanks so much for the help! System was simple and very straight forward to update and change the transfer manager-Paul did mot of the work online. Thanks again!
11-29-05	A BIG THANK YOU FOR THE EASY FIX! DEBBIE @HARRINGTON IN BRAINTREE
11-29-05	GREAT!
11-29-05	once again excellant service!!!!!!!!! you are able to perform all of the changes without me screwing it up i don't know much about computers and you take the fear out of it thank you
11-29-05	As always - very helpfull
11-29-05	SUPER DUPER!
11-28-05	GREAT!!!
11-28-05	Special Agent, reviewed and corrected problam as always. Chris, thank you again. Great
11-22-05	Chris is extremely helpful!! The on line assistance is great saving time and frustration for its users.
11-22-05	THANKS AGAIN AND AGAIN AND AGAIN CHRIS!
11-21-05	Representative was Chris he was very helpful.
11-21-05	TERRIFIC!!!!
11-18-05	always a great help!!! Thank you.
11-18-05	Thanks Chris. Your service is equal to your product!
11-17-05	Outstanding! National holidays should be held. Quick response time and friendly service. Just keep doing previous sentence.
11-17-05	Chris was great, thank you.
11-16-05	: )
11-16-05	Great as usual!
11-16-05	thanks!
11-16-05	THIS IS REPETITIVE!!!!!!!!!!! YOUR AWESOME!!!
11-15-05	Again, Chris is awesome!!!!! IT WAS GREAT, AGAIN!!!!!!!!1
11-15-05	Chris has been very helpful and responsive with the installation of 3 new computers at our office. Thank you!! Very positive experience.
11-9-05	THANKS AGAIN!!
11-9-05	Always most helpful when I call and I really do appreciate the help.
11-9-05	Awesome as always Great.. Thanks for asking
11-8-05	Chris did a GREAT job
11-8-05	HE'S AWESOME..THANKS AGAIN FOR THE HELP.
11-7-05	Alwatys good with Chris Baker! Always an enjoyable session!
11-4-05	as always - everything went very smoothly thanks Chris
11-4-05	nicw work!
11-4-05	Chris Baker was prompt and courtesous as always! Thank you! GREAT as always!
11-4-05	Rep was very fast and very efficient - it is always an enlightening experience when contacting Special Agent
11-4-05	Excellent, as usual
11-4-05	you guys are great
11-4-05	thanks! excellent!
11-3-05	great again
11-3-05	Chris was very helpful as usual Excellent, as stated above, Chris is very helpful, polite and knowledgeable!
11-3-05	Chris is great Always there and helpful. Makes my life a lot easier. Nothing needs to be improved as far as I can see.
11-2-05	Always prompt, pleasant, patient and knowledgable!
11-2-05	Again, Chris was extremely helpful, as always.
11-2-05	Again, SA always gets me out of a jam....Thank you Chris Great/ can't fix what isn't broken. Thanks again
10-31-05	very helpful always expedient
10-31-05	ALWAYS COURTEOUS, PROFESSIONAL AND PROMPT WHAT MORE COULD ANYONE ASK FOR!!!!!!!!!!!!!!!!!!!!!!!!!!!!
10-28-05	EFFICIENT AND EASY TO WORK WITH.
10-28-05	Chris was patient & very helpful , supportive Thank you very much
10-28-05	Chris is, as usual, very thorough and very pleasant.
10-27-05	very helpful pleasant & informative thank you
10-27-05	THANK YOU CHRIS EXCELLENT
10-27-05	Chris is always so pleasant and helpful...Thanks Chris
10-26-05	Thanks Chris - It works perfectly!!
10-26-05	Always pleasant and helpful. Easy and expeditious.
10-26-05	As always SA was quick and easy. Why did we wait for so many years to switch from Applied!
10-25-05	again, always a pleasure.
10-25-05	always a pleasure! again, always a pleasure!
10-24-05	Great as usual This is the greating thing. Saves alot of time
10-24-05	Everything went smoothly. Very Good - update was easy and proceeded as outlined as to what to expect in you notes. There were no problems or suprises!
10-21-05	Good
10-21-05	Chris is a super great guy awesome just perfect, this from a worrywort individual and so quick with results!!
10-21-05	Chris was very helpful and courteous.
10-20-05	Always a pleasure Just keep making it as easy as it is
10-18-05	THEY CAN NOT BIGGER HELP THAN WHAT THEY HAVE AND VERY PATIENTE GREAT
10-14-05	Always very helpful!!!!!
10-13-05	I've only had to call customer support a few times, but every time I call they are always extremely helpful and easy to deal with. I've never had a bad experience. It's always quick and easy.
10-11-05	GREAT
10-7-05	Excellent experience, as always.
10-6-05	great as always
10-5-05	thanks Chris :)
10-3-05	Chris was extremely helpful today & I feel comfortable knowing I can call him back if needed. Excellent - I was scared at first but feel better knowing he understands and is willing to help again if needed.
9-28-05	thank you Chris for your help. I like the system
9-21-05	very quick nice
9-21-05	Awesome as usual!
9-21-05	Chris Baker is the BEST.........
9-20-05	The representative was able to show me how to process a disbursement entry. The process was very quick and informative. Thank you! There was nothing to improve. The overall experience was very good.
9-16-05	Chris Baker was helpful as always. Thank you!
9-12-05	As usual, our problem was quickly analyzed and correted. Thank you for your help
9-9-05	prompt as always ... but he is the boss and knows that !
9-9-05	very helpful! a very easy and quick method of solving problems. Thanks! SA
9-9-05	Chris was very helpful as always.
9-8-05	Paul was very helpful, thanks
9-8-05	Awesome...great help!
9-8-05	Chris is very helpful with all questions and problems.
9-6-05	verry good
9-6-05	chris thank you, excellent service! i wish all my dealings with other businesses were like yours.
8-30-05	excellent help really appreciated it all great, thank you again, Jo Barbuto
8-23-05	someone we can count on it when we need help Best experience, no woory they will take care of it
8-22-05	Brian was very helpful, very patient and explained everything thouroughly. very nice
8-19-05	Chris was as always very patient and helpful. I couldn't ask for better service. Thank You
8-17-05	Very helpful- don't know how we (I) could function without him.
8-17-05	AS USUAL THE SERVICE WAS EXCELLENT. CHRIS HAD A HARD TIME GETTING HOLD OF ME BECAUSE I WAS SO BUSY AND I APPRECIATE THAT HE KEPT TRYING UNTIL HE DID. THAT CHRIS KEPT CALLING ME BACK. THANK YOU!
8-16-05	Thanks for your patience. Debi
8-15-05	Special Agent was thorough and knew exactly how to fix the problem. Very favorable.
8-15-05	Excellent service
8-12-05	as always, i received quick service do not change anything else
8-12-05	Very helpfull as usual
8-10-05	Chris was able to correct a company error without the agency having to do much-awesome!!!!!!!!!!
8-9-05	Thank You, Chris for helping me back-up the Special Agent Data Very positive - as always
8-5-05	GREAT courteous, understanding, & sucessful!! specail aagent is a NEW program for me. it makes me more confident and at ease to use, knowing i have resources to call upon. thank you.
8-4-05	GREAT PAUL WAS SUCH A GREAT HELP...ANNETTE
8-3-05	Chris has been extremely helpful and very understanding. I appreciate his professionalism.
8-2-05	iT WAS CHRIS BAKER, WHO COULD ASK FOR MORE tHE TIMELINESS OF THE RETURN CALLS AND THE EFFICIENCY IN GETTING ME BACK TO WORK. YOU GUYS ARE GREAT
8-1-05	Very SPECIAL PEOPLE work WITH YOU at Special Agent to tutor and guide you through any questions or system applications that may arise. Couldn't be easier to use - even for a Principal of an agency. In 33 years I have not seen or use
7-29-05	Paul your awesome and very helpful Wonderful as always :))))
7-29-05	Always helpful and very knowledgable...thank you
7-28-05	he was very friendly and understanding great
7-28-05	Excellent; prompt resolution.
7-25-05	AWESOME--A++
7-22-05	CHRIS IS VERY HELPFUL EVERYTHING GOES WELL AND MY EXPERIENCE WITH SPECIAL AGENT IS VERY POSITIVE.
7-22-05	Quick, friendly service.
7-20-05	FANTASTIC !!!! AWESOME AS USUAL
7-15-05	Still not completely fixed by Chris has been working hard to get our download problem fixed.
7-13-05	Chris is the BEST!!!!! He is very helpfull and does not make me feel like I am bothering him or that I am dumb! GREAT! Whenever I have to call for support it is very friendly and helpful. Keep up the great work! :)
7-13-05	Chris Baker, he da' MAN !!!
7-6-05	ALWAYS PROMPT CALL BACKS, VERY EASY TO FIX ANY PROBLEM. WONDERFUL, EASY. QUICK--EXACTLY WHAT WE NEED IN THIS BUSY INSURANCE BUSINESS. THANK YOU, SUE MOBILIO
7-6-05	Thanks Chris!
7-5-05	This was extremely helpful -- hope I remember everything for the next time. Thanks for your help. Terrific
7-5-05	: )
6-29-05	I've been working with Paul & Chris to correct an Ivans problem. Hopefully everything is all set now. We'll find out tomorrow. Both Paul & Chris have been very helpfull.
6-28-05	Excellent! Excellent!
6-27-05	Thanks to Paul - he's working on a download problem for me.
6-27-05	Chris is always GREAT. I have been lucky enough to have him be the rep that answers when I call. I have just started trying to do more by myself and Chris has been very patient with me. GREAT
6-24-05	Always very helpfull - Paul will check with Chris and get back to me about the download.
6-23-05	Paul was very helpful and kind. Solve the problem very quickly.
6-22-05	As always, excellent As always, excellent
6-17-05	thank you Chris
6-15-05	Chris was very helpful!
6-14-05	Very knowledgeable... Loved it...
6-6-05	Great service as always great again
6-2-05	very helpful and always polite excellent service - calls back right away
6-1-05	Support is outstanding Excellent
5-31-05	Paul was great and explained everything to me Great.
5-27-05	Chris is wonderful and very patient. I appreciate his cheery attitude. Louise Southmayd Excellent experience so far.
5-27-05	As always, Chris was very helpful. Thank you!
5-26-05	Excellent--State of the Art--Pure Genius Feel free to use us as a reference at any time!!!!!
5-26-05	As always, prompt, professional response. But, what else can you expect when you get the Top Dawg servicing your needs. Thanks for the assist. Best regards, John Perfect
5-25-05	excellent-great response time
5-23-05	Problem was corrected immediately as always! great
5-18-05	Thank you very much Paul. Chris
5-18-05	As always, I am please to have the help.
5-17-05	Chris is always very helpful.
5-13-05	Very efficient to do support over the phone. Also Chris called us back right away.
5-10-05	As always everyone at Special Agent is very helpful. At this time I have no suggestions for improvement.
5-4-05	Great! Paul is always very helpful.
5-4-05	awesome as usual
5-2-05	always helpful and very polite and quick with fixing our problems never a bad experience.
4-28-05	Pleasant and helpful It was quick and easy.
4-27-05	thanks very much
4-27-05	AWESOME JOB THANKS
4-25-05	Always so helpful
4-22-05	Rarely have I had a need to contact SA, because the system is flawless and simple to navigate. Internal changes here warranted fine tuning. The assistance received was exceptional throughout. Coninue your course without change is w
4-20-05	Deanna(sic) helpful as always. Thank you
4-12-05	She was very patient and pleasant. The ability to remote access our system is a wonderful asset.
4-11-05	Paul was GREAT I would love to work with him again
4-11-05	Great to have Customer Support see exactlly what I am talking about rather than fumbling through a description that you hope the Customer Support tech understands!!!
4-6-05	DEANA HELPED ME - SHE IS ALWAYS NICE AND VERY PATIENT WHEN I NEED HELP - ESPECIALLY WHEN I AM CONFUSED. THANKS DEANA. SISSEL EXCELLENT
4-6-05	HAVE ALWAYS HAD PLEASANT , PROFESSIONAL REPS. ALWAYS QUICK, PROBLEMS CORRECTED. PHONE CALLS RETURNED PROMPTLY THANKS!
4-6-05	Once again, Thank you for all you help.
4-5-05	I like the live chat and having SA be able to access my computer directly. It eliminates a lot of error and confusion. We are waiting for a simple update that will allow us to not have a blank page after every page view in reports (
4-1-05	absolutely tremendous!
4-1-05	Special Agent has always been great--Awesome!!! Always helping me out on the first call. Nothing to change, stay the way you are!
3-30-05	Thanks Deanna
3-29-05	Deanna was very pleasant & helpfull It was very easy!
3-28-05	it was great - so much better than having to walk me through it (i'm not too computer literate) I don't know how you could improve it - i love it!
3-28-05	Paul was very helpfull!
3-25-05	THANK YOU!!
3-24-05	Very helpful in resolving the problem. Nothing to improve on as far as I am concerned - very please with response time and resolution
3-23-05	VERY HELPFUKK
3-23-05	Deanna was excellent!! She was knowledgeable and professional. If I have any problems or questions I wouldn't hesitate to call her. Experience overall was fine as we successfully installed the 2.80k version of the management system
3-16-05	Very good service . Thank you
3-15-05	She was great! Very pleasant and helpful. Whenever I need to call for assistance, I always have the best service. Everyone is great there and they make me feel very much at ease. Thank You all!
3-15-05	wonderful! very quick.
3-15-05	This was a very efficient and effective method of customer support and proved to be extremely helpful in overcoming a technical issue that originated at this end. I would recommend this format for any and all future technical suppo
3-14-05	HE'S AWESOME PAINLESS
3-10-05	Chris your the best!!!
3-10-05	Professional
3-9-05	RESPONSE WAS EXCELLENT
3-9-05	Excellent!
3-9-05	fast assistance great. I'd love to know how to do what was done so I don't have to bother you again the next time this happens.
3-9-05	Chris Baker is nice & very patient. CS is great. I liked the fact that I learned what forward means! It's nice to see my printer starting to print right even if it's not completely fixed. You could add check writing to Special Agent
3-9-05	Paul was very pleasant and helpful. Thank you
3-1-05	Grand!!!!
2-28-05	PAUL WAS AWESOME PER USUAL YOU GUYS ARE ONE OF THE BEST COMPANIES WE WORK WITH
2-28-05	Paul was very helpful, polite and entertaining. The transition using GoToAssist is very smooth with minimal pop-up boxes but sufficient for helping. My experience overall was very good.
2-25-05	very helpful excellant.
2-24-05	THANKS CHRIS, I WOULD BE LOST WITHOUT YOU PEOPLE!!! MARION YOU DEFINATELY DO NOT NEED TO IMPROVE ON YOUR SERVICE AS FAR AS I'M CONCERNED! THANKS AGAIN MARION
2-18-05	Thank You
2-17-05	Deanna is always so helpful. She will get back to me with a solution. Overall experience positive.
2-16-05	Good. Fine. Solution found.
2-10-05	Wonderful service ........ as usual!
2-10-05	Excellent
2-9-05	Once again, I was saved.
2-9-05	Oustanding Service, I would not have been able to get thru this.
2-8-05	Thank you! you were great. overall it was very good
1-31-05	Chris is great! The only issues I had were caused by my computer so this experience was good overall. I'll try to make it harder next time so maybe I can have something more constructive to say. Thanks!
1-31-05	CHRIS WAS GREAT
1-14-05	Great Work!
1-14-05	Chris is a wonderful patient representative that always knows how to fix my problems!
1-13-05	YOUR REPRESETATIVE WAS VERY HELPFULL AND WILL TO SOLVE THE PROBLAM ASAP THIS IS BETTER THAT WAITING FOR YOU TO VISIT THE OFFICE TO FIX A PROBLEM
1-13-05	HEY CHRIS - HOW IS YOUR MIND ??????
1-11-05	Deanna was very helpful as usual! Thank you, thank you, thank you! very good experience
1-11-05	she is so patient & helpfull !!! there is nothing I would change - being the worlds biggest computer illiterate, i appreciate the help more than you know!
1-7-05	fast and easy install thank you sandy lovett @ tiverton insurance agency great
1-7-05	Chris has been very helpful. Thanks.
1-6-05	Thank you Thank you Thank you
1-4-05	PAUL SAVED US YET AGAIN! MANY THANKS, AND BEST TO ALL IN THE NEW YEAR! JACK CONNOLLY AND WCC STAFF! superb!
12-30-04	DEANA IS THE BEST. LOVE TALKING TO HER.
12-29-04	Deanna was very helpful and listen to our various issues that have occurred with the Certificate issuance. Very Good
12-29-04	Terrific..job well done and fast Best ever
12-28-04	chris baker was excellent and easy to deal with and with no waiting time Curt Threatt keep up the good work !!!
12-22-04	Tried to help it was fine.
12-17-04	excellent service - as usual!!!
12-17-04	Great as always Great as always
12-15-04	She was wonderful! beautiful :)
12-14-04	it is great that Special agent can log directly into my computer to see the problem and correct it with-out sending a rep. which takes time out from both parties I am very happy with the overall customer support.
12-13-04	Great! Great!
12-10-04	excellant as usual
12-10-04	Chris is patient and knowledgable, I think he is GREAT!!
12-9-04	great
12-9-04	THANK YOU, YOU WERE VERY HELPFUL AND QUICK TO RESPOND. EXCELLENT!!
12-7-04	Thanks for all your help great!
12-6-04	thank you thank you thank you
12-3-04	thank you!
12-3-04	very helpful and pleasant
12-1-04	You guys are wonderful Great! great! great!
12-1-04	She could not have been more helpful. It is wonderful to know that live support is only a phone call away. No waiting for someone to call you back. I am throughly delighted with my experience.
11-30-04	As always-you're terrific!
11-29-04	Chris was very nice, patient, and tried to help as much as he could. thank you.
11-24-04	Deanna was very helpfull. Special agent has never let me down.
11-23-04	The gentleman I believe it was Paul he was very helpful.
11-22-04	excellent help, excellent service love the technology rather than having someone tell me what to do and try to figure out what I'm supposed to be looking at and fixing. Thanks!
11-18-04	Excellant as always!!! Thanks so much for always being so very helpful all of the time. Your response and assistance to my small issue was very, very helpful. Once again Special Agent made my agency needs and questions solved very
11-16-04	Problem was noticed right away and fixed right away. Thank you Chris
11-12-04	Thanks for your help all tech suport should be this easy
11-9-04	Very helpful. Immediately solved problem. Thanks
11-8-04	EXCELLENT
11-5-04	Bryan was very good with setup of update
11-4-04	great
11-4-04	she was very helpful. great.
11-1-04	Representative was friendly and resolved the problem quickly.
10-28-04	It's always a delight to speak with you and staff. You're all very helpful and I am pleased with the management software system as well as services you provide. Simply remain on course with exceptional product and services, as usu
10-28-04	Brian was very patient in waiting for a convenient time for me to conduct this installation. Brian was extremely helpful with the installation This installation was very easy. I appreciate the fact that the Special Agent Technicia
10-26-04	Very informative. Thanks a lot! The guys at Special Agent are pretty responsive. Thanks for the assistance.
10-26-04	Great response. Thank you.
10-26-04	excellent service
10-25-04	great job
10-21-04	very helpful. very good, made the process much easier.
10-21-04	Brian was very helpful and the installation went smoothly. Very Positive-as always.
10-21-04	Chris Baker is the BEST !!!
10-21-04	Once again , Thank You for all your help :) great as usual... you guys are always just so helpful, makes work alot easier knowing that we have speedy efficent help!!
10-20-04	Very helpful. Thanks! Mike.
10-14-04	Great. Thanks. Maureen
10-12-04	Very positive
10-8-04	I thought the support force did a great job. Chris and Brian help us and we were able to get them up and running. thanks for the help
10-8-04	great job super job working with the tech staff.
10-8-04	Chris was very pleasant and helpful. good as always.
10-6-04	Chris was very helpful in fixing the probelm we had in our office.; My overall experience was impressed with special agent gotoassist program.
10-5-04	Chris did great job.